Every step built the leader I am today.

Led strategy, communications, and execution for enterprise conferences, executive meetings, incentive programs, expos, and trade shows.

• Managed multiple concurrent conference programs and approximately six major events annually.
• Partnered with executives and cross-functional leaders to translate business priorities into compelling experiences.
• Directed agendas, participant communications, logistics, vendors, production partners, and onsite execution.
• Supported a core incentive program and two new conferences for independent-agent distribution partners.
• Championed practical AI adoption to improve planning, communication, and productivity.

Led enterprise recognition and incentive programs, a team of three, executive partnerships, and multimillion-dollar event budgets.

• Owned Presidents Council, A-Club, leadership conferences, and recognition experiences serving hundreds to 1,500 qualifiers.
• Managed hotels, destination services, travel, gifting, awards, audiovisual production, and event operations.
• Created the Presidents Council performance tracker and led vendor-selection initiatives.
• Supported Farmers Insurance's 90th Anniversary celebration for approximately 10,000 attendees.

Supported enterprise conferences, recognition programs, and sales incentives through communications, branding, logistics, and project management.

• Planned and executed programs serving approximately 200 to more than 1,500 participants.
• Developed participant communications, websites, branding, marketing collateral, and onsite materials.
• Collaborated with executives, sales leaders, marketers, and external partners.
• Balanced multiple initiatives while supporting budgets, timelines, and onsite delivery.

Led warehouse, distribution, fulfillment, inventory, shipping, and logistics operations supporting enterprise business needs.

• Led 11 direct reports and more than 20 employees through a supervisory structure.
• Oversaw budgets, inventory controls, vendors, purchasing, workforce planning, and service delivery.
• Implemented Lean improvements, including a shipping solution producing hundreds of thousands of dollars in annual savings.
• Led business-continuity planning and supported workplace safety.

Supervised two operational functions spanning mail services and kit fulfillment.

• Led regular and temporary staff across mail services and fulfillment.
• Managed inventory, shipping, receiving, order fulfillment, scheduling, and workflow priorities.
• Improved processes while maintaining quality, service levels, and safe operations.

Led daily mailroom operations, internal distribution, shipping, receiving, and courier services.

• Supervised approximately 14 employees plus temporary staff.
• Provided coaching, scheduling, performance management, and team development.
• Maintained timely, accurate service for internal business partners.

Coordinated daily workflow and helped train and guide mail-services team members.

• Prioritized workloads and supported resolution of operational issues.
• Processed mail, shipping, receiving, and internal deliveries.
• Demonstrated early leadership that led to promotion into supervision.

Began a nearly 20-year career by providing dependable mail, shipping, receiving, and internal distribution support.

• Processed incoming and outgoing mail and packages with accuracy.
• Delivered responsive service to internal partners.
• Built a reputation for reliability, initiative, and strong performance.